Selecting an International Mover – 10 Questions to Ask
- What international awards or certifications has your company earned? Don't rely solely on a company's advertising claims. Third-party certifications and endorsements provide objective evidence of a company's qualifications.
- Is your company a member of the Better Business Bureau? Companies that are willing to stand up to customer scrutiny are usually of higher quality.
- What is your company's screening process when hiring employees? Companies who have a rigorous qualification process – e.g., drug screening, background checks -- hire more competent employees.
- What kind of international training and experience do your employees have? Some movers claim to be international movers, when in fact they are not. There is a clear and distinct difference between domestic and International movers.
- How will your overseas partner care for my goods at destination? Look for movers that are part of a global network of professional and related companies. Some that are not may simply pick a low-priced overseas partner to deliver your goods. This increases their profit but puts your valuables in jeopardy.
- What are the qualifications of the move consultant who will manage my move? Consultants who are recognized within their company and have earned industry certifications are generally most qualified.
- How is pricing calculated on an international move? If a consultant cannot explain how their pricing structure is established, you are most likely dealing with a novice or a company that isn't experienced in international moving.
- Does your estimate include a list of services that you will provide? The more specific the better.
- Is your bid a firm price? If certain required services are not included in the bid, then the bid is not complete and the price is subject to change.
- What steps will be taken to protect my home? Look for movers who have the processes and materials to protect rugs, furniture and other valuables from damage. Less professional movers will cut corners where they can.
