Your moving company will order a shuttle service when the moving van does not have direct access to your home. A shuttle is a smaller vehicle, such as a bobtail or straight truck. Your moving company will hire a “shuttle” to transport your goods a short distance to the larger... More
Residential Moving Q&A
What payment options are available?
Most moving companies require payment up front by credit card or upon delivery in certified funds – cash, cashier’s check or money order. If you pay for your move by credit card, your card will be charged 3 days prior to Moving Day. Please note, a professional mover will not... More
How are “extra charges” added on to moving costs?
Extra charges may be applied to the total cost of your local or intrastate move, after your in-home survey is completed and moving estimate is calculated. If you fail to show your moving consultant a certain area of the home (i.e. crawl space, shed, basement or attic) or if you... More
What is the difference between a Binding Estimate and a Non-binding Estimate?
A Binding estimate is a guaranteed price that cannot be exceeded, unless additional services are ordered or performed that are not listed on your original paperwork. A Non-binding estimate requires you to pay individual fees based on the actual weight of your shipment and the services performed. More
Do I need to be present when the movers arrive?
We request that you or someone who can act on your behalf is present the entire time our packers and movers are in your home. You will need to sign paperwork and verify the services performed. In addition, we want to be certain that all services are being performed to your... More
How will you protect my carpets, walls and the interior of my home?
The packing crew will cover your entryway and heavy traffic areas with rug runners, and your stairwells with protectors. Large furniture items (couches, chairs, ottomans) will be wrapped in stretch wrap to prevent soiling and other damage in transit. If you would like to request further protection, please notify your... More
What items require special packing services? How will they be handled?
During the survey of your home, your move consultant will advise you on the items that will require special attention. We will arrange for a specialized packing crew to handle the preparation of these items: appliances waterbeds wall hangings such as pictures and paintings glass or marble displays large paintings... More
Should I pack jewelry, heirlooms, and other valuable items?
Movers are not responsible for handling cash, coin collections, stamp collections or jewelry. We strongly suggest you find a safe place to store these valuables during the move process. More
What will happen if my belongings are moved to storage?
If you are not moved into your new home, at the time your belongings are delivered, Daryl Flood can safely store your goods in one of our warehouse facilities or deliver them to another Mayflower agent’s facility closer to your new location. Your goods will be unloaded, rewrapped and reloaded... More
How will you move my car?
Most automobiles today are picked up at the residence by car carrier. They are loaded onto the car carrier by service level. You will be asked to choose between first class, business class or economy class. Delivery time to your new location is dependent on the service level you choose.... More